Missing/wrong delivery

What to do in case of a missing or wrong delivery?

Please contact us immediately by filling out the appropriate form and inform us about the mistake

Your consignment does not match your order placement?

Please use the following form in any case of a missing or wrong delivery:


You will receive a return number for your complaint within 48 hours.
After receiving your authorization number, the merchandise must be send back within 5 working days.

Caution! If you are self-insured, please report the damage to your insurance as soon as possible.

Please note the following for the return shipment

  1. the merchandise and packaging must be unaffected with
  2. do not remove the distribution label
  3. the merchandise may not be used nor tested
  4. Merchandise may only be send back with the proper authorization number handed out by BAB. Please include a copy of this number in your return papers or a copy of our pdf form.